Consultations done over the telephone are charged in 10 minute increments. The client is advised to be prepared by shipping or faxing support materials to Polymath prior to the call, when possible. The client must make the call to Polymath to receive this rate. We also support Timbuktu to enhance this form of consultation. The client must pay for both the voice and the modem telephone call and payment must be made by credit card at the time of the call to qualify for this rate.
Consultation done at Polymath's offices or special sessions done after open classes are charged on an hourly basis in hourly increments. This rate also applies to contract work performed for the client as it fits into the daily schedule and telephone consultations not qualifying for the rate listed above.
Clients requiring Omnis assistance or training on-site, within the Manchester, NH Area, are charged on an hourly basis plus expenses with a four hour minimum per trip. Expenses include ground transportation (mileage, tolls, parking fees, etc.) and the cost of supplies and services required to perform work for the client. Travel time is not charged, unless the client site is more than thirty miles one way from Polymath's office in Bedford, NH. Expenses may either be incurred directly by the client or may be passed through to the client with a 25% administrative charge.
Clients requiring assistance or training on-site, but outside the Manchester, NH Area, are charged on a daily basis plus expenses. Expenses include air and ground transportation, lodging, meals, and the cost of supplies and services required to perform work for the client. Travel time is not charged, unless that travel must be done by automobile. This will only apply to New England clients outside the "local" area. Expenses not incurred directly by the client will be passed through to the client with a 25% administrative charge.
Training classes offered on-site are charged at this flat rate up to a maximum of 10 attendees. There is an additional charge per person for each full- or part-time attendee beyond this level.
Sometimes it is necessary to have more than the maximum recommendation of 10 attendees in a class. This requires more resources (materials) and more energy on my part and offers more value (more people trained) to you. For this reason, I charge an extra increment per full- or part-time attendee. This also discourages "drop-ins", whose comings and goings can disrupt the flow of the class.